Garda Oto & Taspen Life

Garda Oto and Taspen Life needed to modernize their customer service operations while maintaining the human touch that insurance customers value. The challenge was implementing AI technology that could handle complex insurance inquiries while providing a personalized, empathetic experience.

With thousands of daily customer inquiries across different insurance products, the companies needed a scalable solution that could reduce response times and improve customer satisfaction without losing the personal connection that builds trust in the insurance industry.

Our Rupa.ai for Business team deployed advanced AI Voice Concierge technology that could understand and respond to complex insurance queries in natural language. The system was trained on extensive insurance knowledge bases and customer interaction patterns.

We implemented sophisticated conversational AI that could handle policy inquiries, claims processing, premium calculations, and general insurance guidance while maintaining a warm, professional tone that matched each company's brand voice.

The AI Voice Concierge achieved a 95% query resolution rate, providing instant, accurate responses to customer inquiries 24/7 while reducing operational costs by 60%.

Customer satisfaction scores improved significantly as the system provided immediate assistance, reduced wait times, and ensured consistent, high-quality service across all touchpoints.